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If your SaluSpa heater isn’t reaching the desired temperature, try these steps:

1. Check the water level
   Ensure the spa is filled between the minimum and maximum water lines. Low water levels can cause heating issues.

2. Clean or replace the filters
   Dirty or clogged filters reduce water flow, affecting heater performance. Rinse or replace them as needed.

3. Make sure the pump is running
   The pump must circulate water for the heater to work effectively. Verify that the pump is on and functioning.

4. Inspect for error codes
   Look for any error messages or warning lights on the control panel or app that might indicate a problem.

5. Avoid extreme outdoor temperatures
   Very cold weather can slow heating. Consider insulating your spa or using a thermal cover.

6. Reset the pump
   Turn the spa off, unplug it for 30 seconds, then plug it back in to reset the system.

7. Contact customer support
   If the heater still doesn’t reach the set temperature after these steps, contact Bestway support for assistance.

🔥 Tip: Regular maintenance and cleaning keep your spa heating efficiently and safely.

The remote control for SaluSpa models typically operates within a range of up to 10 meters (approximately 33 feet). This range allows you to control the spa’s functions from a reasonable distance, ensuring convenience during use.

To maximize the effectiveness of the remote control:

• Maintain a clear line of sight between the remote and the spa’s control panel.

• Avoid obstructions such as walls or large furniture that may interfere with the signal.

• Ensure fresh batteries are installed in the remote to prevent signal issues.

If you experience difficulties with the remote control’s range or functionality, please refer to your spa’s user manual for troubleshooting steps or contact Bestway customer support for assistance.

Heavy Duty Repair Patch:

• Designed for stronger, more durable repairs on thicker or heavily used areas of your SaluSpa.

• Best for fixing larger tears, punctures, or worn-out spots on the spa’s surface.

• Requires the spa to be drained and dry before applying.

• Provides a long-lasting, tough seal that withstands regular use and pressure.

Underwater Adhesive Repair Patch:

• Specifically made to be applied while the spa is still filled with water.

• Ideal for quick fixes on small leaks or holes without needing to drain the spa.

• The adhesive is water-resistant and bonds underwater.

• Offers a convenient and immediate repair option but may not be as durable as the heavy duty patch for large damages.

🛠️ Tip: For serious damage, use the heavy duty patch after draining the spa. For minor leaks or emergencies, the underwater patch is a handy solution.

The internal seams of the PVC liner on your SaluSpa may appear split or separated due to:

1. Normal manufacturing process
   Some liners use heat-welded seams which can sometimes look like slight splits or separations but are actually part of the design for flexibility and durability.

2. Wear and tear
   Over time, exposure to water chemicals, sunlight, or physical stress can weaken the seams, causing them to split or separate.

3. Improper inflation or handling
   Over-inflating or rough handling can put extra pressure on seams, leading to splits.

4. Material defects or damage
   Occasionally, defects or accidental punctures can cause seam failures.

🔧 Tip: If you notice seam splits causing leaks, it’s best to apply a suitable repair patch or contact customer support for professional advice.

Pink stains in your spa are usually caused by bacteria called Serratia marcescens, which thrive in warm, moist environments like inflatable spas. These bacteria create a pink or reddish slime that can appear on the spa surface, waterline, or accessories.

Common causes:

• Poor water sanitation — Not maintaining proper sanitizer levels (chlorine, bromine) allows bacteria to grow.

• Infrequent cleaning — Residue and dirt build up create ideal conditions for bacteria.

• Contaminated water or objects — Introducing dirty water, swimsuits, or toys can introduce bacteria.

• High humidity and warmth — Perfect for bacterial growth.

How to remove and prevent pink stains:

1. Drain and clean your spa thoroughly using a mild bleach solution or spa cleaner.

2. Scrub affected areas with a soft brush or sponge.

3. Refill with fresh water and balance sanitizer levels properly.

4. Regularly clean and replace filters to maintain water quality.

5. Keep the spa covered when not in use to reduce contamination.

🧼 Tip: Maintaining proper chemical balance and regular cleaning is key to preventing pink stains and keeping your spa safe and pleasant to use.

If your spa heater isn’t heating the water up to the temperature you set, try these steps:

1. Check the water level
   Make sure the spa is filled between the minimum and maximum water marks. Low water levels can prevent proper heating.

2. Clean or replace the filter cartridges
   Dirty or clogged filters reduce water flow, which can cause the heater to struggle or stop heating.

3. Ensure the pump is running properly
   The pump needs to circulate water through the heater for it to work. Check that it’s on and functioning.

4. Look for error codes
   Check the control panel or app for any error messages that might explain the problem.

5. Consider environmental factors
   Very cold weather or wind can slow down heating. Using an insulated spa cover helps retain heat.

6. Restart the spa system
   Turn off the spa, unplug it for 30 seconds, then plug it back in and turn it on again.

7. Contact customer support
   If none of these steps help, reach out to Bestway customer support for further assistance.

🔥 Tip: Regular maintenance, including cleaning filters and keeping the water balanced, helps your spa heat efficiently.

If your SaluSpa pump’s heat function is on and the filtration system is running, but the water isn’t heating, consider these possible causes:

1. Low water level
   The spa needs to have water between the minimum and maximum fill lines. Low water can prevent the heater from activating to protect the system.

2. Dirty or clogged filters
   Restricted water flow due to dirty filters can stop the heater from heating properly. Clean or replace the filters as needed.

3. Water flow issues
   Obstructions in the pump, hoses, or inlet/outlet can reduce flow and prevent heating.

4. Temperature settings
   Ensure the temperature is set higher than the current water temperature.

5. Faulty heater or sensor
   If the heater element or temperature sensor is malfunctioning, the pump may run filtration but fail to heat.

6. Error codes or warnings
   Check the control panel or app for error messages indicating heater issues.

7. Power issues or internal faults
   Electrical faults inside the pump can prevent heating.

⚠️ Safety Tip: Avoid running the heater without proper water flow to prevent damage.

If you’ve checked these and the problem persists, contact Bestway customer support for professional help.

If your spa heater turns off unexpectedly, try these steps:

1. Check the power supply
   Ensure the pump is plugged in securely and the outlet is functioning properly.

2. Verify the water level
   Make sure the spa water is between the minimum and maximum fill lines. Low water can trigger the heater to shut off.

3. Inspect the filters
   Dirty or clogged filters can cause the heater to overheat and shut down. Clean or replace them regularly.

4. Look for error codes or warnings
   Check the control panel or app for any messages indicating a problem.

5. Review the temperature settings and timers
   The heater may be set to a timer or programmed to shut off at certain times.

6. Check for overheating or safety cutoffs
   The system may shut off automatically if it detects overheating or a fault.

7. Reset the spa system
   Turn off the spa, unplug it for 30 seconds, then plug it back in and turn it on.

8. Contact customer support
   If the issue persists, reach out to Bestway support for assistance.

⚠️ Tip: Regular maintenance and monitoring help prevent unexpected shutdowns.

If your SaluSpa pump is beeping but the control panel lights are all off, it usually indicates a system error or safety warning. Possible reasons include:

1. Power supply issues
   The pump might be receiving inconsistent power or a voltage problem.

2. Overheating protection
   The pump may have shut down the control panel lights to protect against overheating but continues beeping as an alert.

3. Faulty control board
   An internal electronics failure could cause the lights to go off while the beep warning stays active.

4. Water flow or sensor errors
   Problems like low water level or flow sensor faults can trigger alarms without lighting the panel.

What to do:

• Unplug the pump immediately and wait for a few minutes.

• Check water level and filters to ensure proper flow.

• Inspect the power source and try plugging into a different outlet.

• Restart the pump by plugging it back in.

• If the beeping and dark panel persist, contact Bestway customer support as it may need professional repair.

⚠️ Safety Note: Don’t ignore continuous beeping without panel lights; it signals a potential fault that could damage your spa or pose a safety risk.

The E01 error on your SaluSpa control panel indicates a temperature sensor fault. This means the spa’s system is detecting an issue with the temperature sensor, which could affect heating and safety functions.

Steps to resolve the E01 error:

1. Turn off and unplug the pump
   Always unplug the unit before performing any checks.

2. Check the water level
   Make sure the spa is filled between the minimum and maximum levels.

3. Inspect the temperature sensor connection
   If you feel comfortable, check for any loose or damaged sensor wires or connectors near the pump.

4. Reset the pump
   Plug the pump back in and power it on to see if the error clears.

5. Clean or replace filters
   Sometimes poor water flow can trigger sensor errors; clean the filters thoroughly.

6. Contact customer support
   If the E01 error persists after these steps, the temperature sensor may be faulty and require professional repair or replacement.

⚠️ Safety Tip: Do not continue using the spa with an E01 error, as it can cause overheating or improper heating.

The E02 error on your SaluSpa control panel indicates a heater temperature fault. This means the heater is detecting an abnormal temperature, which could be caused by overheating or a sensor problem.

Steps to resolve the E02 error:

1. Turn off and unplug the pump
   Always unplug the unit before performing any checks.

2. Check the water level
   Ensure the spa is filled between the minimum and maximum water levels. Low water can cause overheating.

3. Clean or replace the filter cartridges
   Dirty filters can restrict water flow, causing the heater to overheat.

4. Inspect for blockages
   Make sure there are no obstructions in the water inlet or outlet that could restrict flow.

5. Reset the pump
   Plug the pump back in and power it on to see if the error clears.

6. Contact customer support
   If the E02 error persists after these steps, the heater or its sensor may need professional inspection or replacement.

⚠️ Safety Tip: Do not use the spa when an E02 error is displayed, as it indicates a heating system fault that could be unsafe.

The E03 error on your SaluSpa control panel indicates a heating element fault. This means the heating element inside the pump may be malfunctioning or not working properly.

Steps to resolve the E03 error:

1. Turn off and unplug the pump
   Always disconnect the power before inspecting the spa.

2. Check the water level
   Ensure the spa is filled between the minimum and maximum water lines.

3. Clean or replace the filter cartridges
   Dirty filters can cause the pump to overheat and affect the heating element.

4. Reset the pump
   Plug it back in and turn on the power to see if the error clears.

5. Avoid running the spa if the error persists
   Continuing to use the spa with a heating element fault could cause damage.

6. Contact Bestway customer support
   If the error continues, professional repair or replacement of the heating element is needed.

⚠️ Safety Tip: Do not use the spa if you see the E03 error to prevent possible damage or safety hazards.

The E04 error on your SaluSpa control panel indicates a high-temperature cutoff error. This means the spa’s safety system has detected the water temperature is too high and has automatically shut down the heater to prevent damage or injury.

Steps to resolve the E04 error:

1. Turn off and unplug the pump
   Always disconnect the power before checking the spa.

2. Allow the water to cool down
   Wait at least 30 minutes to let the spa water temperature return to a safe level.

3. Check the water level
   Ensure the water is filled between the minimum and maximum marks.

4. Inspect and clean the filters
   Dirty filters can restrict water flow and cause overheating.

5. Reset the pump
   Plug the pump back in and power it on to see if the error clears.

6. Check the spa location
   Avoid placing the spa in direct sunlight or near heat sources that can cause excessive water temperature.

7. Contact customer support
   If the E04 error continues to appear, contact Bestway customer support for further assistance.

⚠️ Safety Tip: Never override or ignore the high-temperature cutoff error; it protects you and your spa from overheating risks.

The E05 error on your SaluSpa control panel means the temperature sensor is not working properly. This could be due to a faulty sensor or poor water flow.

Steps to fix the E05 error:

1. Turn off and unplug the spa pump
   Safety first — always disconnect the power before checking anything.

2. Check the filter cartridges
   Dirty or clogged filters can block water flow.
   ➤ Clean or replace them if needed.

3. Ensure water flow is good
   Make sure the water level is between the minimum and maximum marks, and there’s no debris blocking the inlet/outlet.

4. Inspect the temperature sensor
   Look inside the pump housing for any visible damage or corrosion near the sensor area.

5. Reset the pump
   Plug it back in, turn it on, and check if the error is gone.

6. Still not working?
   Contact Bestway Customer Support — the temperature sensor may need replacement.

✅ Tip: Regularly cleaning your filters helps prevent many errors, including E05.

The E06 error means there’s a problem with the pump’s motor or electrical components, often due to a power surge, unstable voltage, or internal malfunction.

🔧 Steps to Fix the E06 Error:

1. Turn off the spa and unplug it from power

   • Leave it unplugged for 5–10 minutes to allow the system to reset.

2. Plug it back in and turn it on

   • See if the error clears. If not, continue below.

3. Check the power supply

   • Ensure your outlet provides stable voltage (avoid extension cords or unstable power sources).

   • If you’re using a power strip, plug directly into the wall instead.

4. Inspect the control panel and pump for moisture

   • Water inside the electronics can cause this error. If the panel or pump is wet, let it dry completely before using again.

5. Try a full reset

   • Press and hold the reset/test button (if your unit has a GFCI plug) until it clicks, then turn the spa on again.

6. Contact Bestway Support

   • If the error remains, the internal motor or control board may be damaged and require professional repair or replacement.

⚠️ Note: The E06 error is more serious than common flow or sensor errors. If it happens repeatedly, stop using the unit and seek support.

The E08 error code on a SaluSpa typically indicates a water flow blockage or low water flow through the pump, often caused by dirty filter cartridges, air in the pump, or improper setup.

✅ How to Fix E08 Error Step-by-Step:

1. Turn Off the Pump

   • Unplug the spa from the power outlet before performing any maintenance.

2. Check the Water Level

   • Ensure the water is filled between the minimum and maximum lines marked on the spa wall.

   • Too low = air in system. Too high = pressure issues.

3. Inspect and Clean or Replace the Filter Cartridge

   • Remove the filter cartridge and rinse it thoroughly with clean water.

   • If it’s dirty, clogged, or over a week old, replace it with a new one.

   • Run the pump without the filter briefly to test if the filter is the issue.

4. Check for Airlocks

   • Air trapped in the pump can reduce flow. To bleed air:

     • Unscrew the air release valve on the top of the pump until water starts to come out, then tighten it.

5. Inspect the Inlet/Outlet Valves

   • Look for any blockages, kinks, or collapsed hoses.

   • Ensure all connections are tight and fully open.

6. Restart the Spa

   • Plug the spa back in, turn it on, and restart the heater/filtration system.

7. Monitor for Recurrence

   • If the E08 error appears again after all steps, there may be an issue with the impeller, flow sensor, or circuit board.

🛠️ Still not working?

If you’ve tried all the above and the issue persists:

• Contact Bestway Support for a warranty check or further diagnostics.

• Document the error and steps you’ve taken for quicker assistance.

The E09 error typically indicates a problem with the pump’s water sensor or internal electronics. It means the system is unable to detect proper water flow or temperature, even though the conditions may seem fine.

🔧 Common Causes of E09 Error:

1. Faulty temperature sensor

2. Electronics malfunction inside the control unit

3. Sudden power interruption or surge

4. Water or moisture inside the control panel

5. Electrical component failure (e.g., circuit board issue)

✅ How to Fix the E09 Error:

1. Turn Off and Unplug the Spa

   • Wait 5–10 minutes before restarting to reset the control system.

2. Inspect for Moisture or Damage

   • Open the pump/control unit (if you’re comfortable doing so) and check for any moisture, corrosion, or loose wiring.

   • Dry gently with a cloth or let it air dry for a few hours.

3. Check the Power Supply

   • Make sure your outlet is stable and not overloaded. Use a dedicated power line if possible.

4. Reset the GFCI Plug

   • Press the “RESET” button on the plug. If it trips again, it may point to an internal fault.

5. Try a Soft Reset

   • Plug back in, power on, and attempt to restart the heater and filter functions.

6. Test Without the Heater

   • Run only the filtration or bubbles to isolate the heater. If those work but the heater triggers the error, the heater unit might be faulty.

🛠️ Still Not Working?

If the error persists even after a full reset:

• Do not attempt further disassembly if you’re not trained.

• Contact Bestway customer support for diagnosis or a replacement unit (especially if under warranty).

The E10 error on a SaluSpa control panel typically means there’s an issue with water flow or water quality detection, often related to the Smart Filtration System.

🔍 Common Reasons for E10 Error:

1. Dirty or clogged filter cartridge

2. Low water level

3. Blocked water inlet or outlet

4. Airlock in the system

5. Pump not primed correctly

6. Malfunction in the smart water sensor or flow detector

✅ How to Fix the E10 Error:

Step 1: Power Reset

• Turn off the spa and unplug it from the power outlet

• Wait 5–10 minutes before restarting

Step 2: Check Water Level

• Ensure the water level is between the minimum and maximum lines marked inside the spa

• If it’s low, add water accordingly

Step 3: Inspect & Clean the Filter

• Remove the filter cartridge and rinse it thoroughly

• If it’s over 2–3 weeks old or very dirty, replace it

Step 4: Remove Airlocks

• Unscrew the filter housing to release trapped air (you may hear a hiss)

• Run the pump for a few minutes without the filter to flush out any remaining air

Step 5: Check for Blockages

• Look for debris or clogs in:

  • The filter housing

  • Water inlet/outlet valves

  • The pipes connecting to the pump

Step 6: Restart the Pump

• Plug the spa back in

• Start with the filtration system only

• If no error appears, gradually enable the heater and massage functions

🛠 If the Error Persists:

• Test without the filter cartridge to rule out filter issues

• Try connecting to the Bestway Smart Hub™ app (if using Wi-Fi model) and check for firmware updates

• Contact Bestway customer support if your spa is still under warranty

The E11 error on your SaluSpa control panel typically indicates a Wi-Fi connection issue — most common on SaluSpa models with smart controls (Wi-Fi/Bluetooth capability). It means the spa failed to connect to the Bestway Smart Hub™ app or to your Wi-Fi network.

🔍 Possible Causes of E11 Error:

1. 🔌 Weak or unstable Wi-Fi signal

2. 📶 Incorrect Wi-Fi password

3. 🚫 Incompatible Wi-Fi frequency (e.g., 5 GHz instead of 2.4 GHz)

4. 📱 App not synced properly

5. 🔁 Router not assigning IP address

✅ How to Fix the E11 Error:

Step 1: Check Wi-Fi Signal

• Ensure your spa is within range of your Wi-Fi router

• If the signal is weak, consider moving the router closer or using a Wi-Fi extender

Step 2: Confirm Wi-Fi Compatibility

• The spa only supports 2.4 GHz networks — not 5 GHz

• Log in to your router settings and check if 2.4 GHz is enabled

Step 3: Reconnect the Spa to Wi-Fi

1. Turn off and unplug the spa

2. Open the Bestway Smart Hub™ app

3. Reset Wi-Fi in the app or press the Wi-Fi button on the control panel (hold 5–10 seconds)

4. Re-enter your correct Wi-Fi password in the app

Step 4: Reboot Devices

• Reboot your router

• Restart your phone

• Power cycle the spa unit

Step 5: Update the App

• Make sure you’re using the latest version of the Bestway Smart Hub™ app from the App Store or Google Play

🧠 Pro Tip:

If your Wi-Fi router supports both 2.4 GHz and 5 GHz combined, split them into separate SSIDs (network names) so you can manually connect the spa to the correct one.

📞 Still not working?

• Try forgetting the Wi-Fi network and re-pairing

• If issues continue, contact Bestway support or consider a manual spa operation without app control

The E12 error on your SaluSpa control panel typically indicates a heater temperature sensor malfunction. This means the thermistor (temperature sensor) has detected irregular readings or has failed completely.

🔍 Possible Causes of E12 Error:

1. 🌡️ Faulty or loose temperature sensor

2. 🔌 Corrosion or damaged wiring

3. 💧 Moisture inside the control unit

4. ⚠️ Heater is overheating or experiencing unstable temps

5. ❄️ Operating the spa in very cold temperatures

✅ How to Fix the E12 Error:

Step 1: Power Cycle the Spa

• Turn off the spa

• Unplug from the power source

• Wait 10–15 minutes

• Plug back in and power it on

Step 2: Inspect the Sensor

• Check the sensor cable (usually attached to the heating unit)

• Look for loose connectors, frayed wires, or corrosion

Step 3: Dry Out Moisture

• If there’s any condensation or water inside the control box, dry it thoroughly

• Use a soft cloth or let it air dry completely before restarting

Step 4: Reset and Test

• Once dry, plug in and test again

• Ensure the heater isn’t blocked or running without enough water (this can confuse the sensor)

🧠 Tip:

Make sure the minimum water level is reached. Low water can cause the sensor to overheat or give false readings.

🛠️ If the Error Persists:

• The temperature sensor may need replacement

• Contact Bestway customer service for warranty or repair options

• Avoid operating the spa with a faulty sensor — it may lead to overheating or permanent damage

The 6CF or GCF error on your SaluSpa control panel indicates a Ground Fault Detection issue. This is a safety mechanism triggered when the system detects a leakage of electrical current, which could pose a shock hazard.

🔍 Possible Causes of 6CF / GCF Error:

1. ⚡ Electrical leakage or surge

2. 🔌 Plug not connected to a proper GFCI/RCD outlet

3. 🌧️ Moisture inside the control panel or power plug

4. 🧼 Water splashed into the plug socket during spa use or cleaning

5. 🧯 Internal circuit fault in the spa unit

✅ Steps to Fix 6CF / GCF Error:

🔁 Step 1: Reset the GFCI Plug

• Unplug the spa from the outlet

• Press the RESET button on the GFCI/RCD plug

• Wait 1–2 minutes, then plug back in

🔍 Step 2: Check for Moisture

• Inspect the plug and socket for moisture

• Dry thoroughly using a clean cloth or allow it to air dry

🔌 Step 3: Use a Proper Outlet

• Make sure you’re using a dedicated GFCI/RCD protected outlet

• Avoid using extension cords, which can cause surges

🔧 Step 4: Check the Internal Circuit

• If the GFCI keeps tripping, there may be an internal wiring issue

• In this case, stop using the spa immediately

🛠️ If the Error Persists:

• Do not attempt to open the control box yourself

• Contact Bestway/SaluSpa customer support for repair or replacement under warranty

🧠 Safety Tip:

This error is serious. It’s designed to protect users from electrical shock, so never bypass it or ignore the warning.

If the HydroJet function is on but no water is coming out of the nozzles in your SaluSpa, here’s a step-by-step guide to help you diagnose and fix the issue:

💡 Common Causes:

1. 🚫 Airlock in the water line

2. 🧱 Clogged or blocked nozzles

3. 🌀 Pump is malfunctioning

4. 💧 Water level too low

5. 🔧 Valve closed or not opened properly

6. ❌ Filter is dirty or incorrectly installed

✅ How to Fix It:

1. 🔁 Turn Off and Restart the Pump

• Turn off the HydroJet function and the spa completely.

• Wait for 1–2 minutes.

• Turn everything back on and try activating HydroJet again.

2. 🫧 Bleed the Air (Fix Airlock)

• Disconnect the pump from the liner slightly to allow trapped air to escape.

• You may hear a hissing sound — that’s normal.

• Reconnect and restart.

3. 💦 Check Water Level

• Make sure the water is above the minimum fill line.

• If it’s too low, the jets won’t work properly.

4. 🚿 Inspect the Nozzles

• Remove any debris or blockage from the HydroJet nozzles.

• Use a toothbrush or soft cloth to clean them gently.

5. 🔄 Open the Valves Fully

• Double-check that the HydroJet valve is fully opened.

• Sometimes they’re only partially turned, restricting flow.

6. 🧼 Clean or Replace the Filter

• Dirty filters can restrict water flow.

• Remove the filter and test the HydroJet function without it:

  • If the jets work without the filter, replace or clean it.

🔧 Still Not Working?

If none of the above steps fix the issue:

• The pump motor or internal water lines may be faulty.

• Contact Bestway/SaluSpa customer support for further diagnosis or warranty support.

If your new inflatable PVC lid seems too small for your SaluSpa, it could be due to one or more of the following reasons:

🎯 Common Reasons & Fixes

1. 🧊 Temperature Shrinkage (Cold Weather)

• PVC contracts when cold, making the lid appear smaller.

• Fix: Let the lid sit in the sun or a warm room for 20–30 minutes before inflating. This helps the material relax and expand.

2. 💨 Underinflation

• The lid may not be inflated enough to reach its full size.

• Fix: Inflate it to the proper level using the provided pump. Make sure it’s firm but not overinflated.

3. 🔄 Incorrect Positioning

• The lid may not be centered properly on the spa.

• Fix: Gently reposition it so it aligns evenly with the spa edges.

4. 📏 Wrong Lid Size Sent

• Sometimes the replacement lid is for a different model or size.

• Fix: Check the product label or model number. If it doesn’t match your SaluSpa model, contact the seller or Bestway support for a replacement.

5. 🧵 Manufacturing Defect

• In rare cases, the lid may be defective and not manufactured to the correct dimensions.

• Fix: Report the issue to the seller or Bestway customer support. If it’s under warranty, you may get a free replacement.

✅ Pro Tip:

Before inflating, place the PVC lid under direct sunlight for 15–30 minutes. This softens the material, making it easier to stretch into place and ensuring a better fit.

Yes, the debris screens in your SaluSpa can be removed for cleaning or replacement. These screens help catch leaves, dirt, and other debris to keep your spa water clean and protect the pump.

How to remove the debris screens:

1. Turn off and unplug the spa pump for safety.

2. Locate the debris screens, usually near the water inlet or inside the pump housing.

3. Gently pull or unscrew the screens, depending on the model.

4. Clean the screens thoroughly with water and a soft brush to remove trapped debris.

5. Inspect for any damage and replace if necessary.

6. Reinstall the screens carefully to ensure a proper fit.

7. Plug in and turn on the pump to resume normal operation.

🔧 Tip: Regular cleaning of debris screens extends the life of your pump and maintains water quality.

Technically, the Bestway spa heater can run continuously, but it’s not recommended to operate it 24/7 for a full week without breaks.

Why?

• Overheating risk: Continuous operation may cause the heater or pump to overheat and shut down as a safety measure.

• Wear and tear: Running the heater non-stop can shorten its lifespan and increase the chance of mechanical failure.

• Energy consumption: Running 24/7 uses a lot of electricity, which can lead to high energy bills.

• Built-in safety timers: Many Bestway spa models have automatic shut-off timers to prevent continuous running.

Best Practices:

• Use the heater on a programmable timer or temperature setting to maintain your desired temperature efficiently.

• Turn off the heater or use the eco mode when the spa is not in use for extended periods.

• Regularly monitor your spa for any unusual noises, smells, or performance issues.

🔥 Tip: To balance comfort and efficiency, aim for the heater to run only when needed, rather than constantly.

No, it is not safe to leave the remote control in the water. The remote control is an electronic device and is not designed to be submerged or exposed to water for extended periods.

What could happen if you leave it in water?

• Water damage: Water can enter the remote and damage the internal circuits.

• Malfunction: The remote may stop working properly or completely fail.

• Battery issues: Water exposure can cause corrosion or short-circuit the batteries.

• Safety hazard: In rare cases, water and electronics combined could pose a safety risk.

Best Practices:

• Always keep the remote dry and store it in a safe, dry place away from the spa water.

• If the remote accidentally gets wet, remove the batteries immediately and let it dry thoroughly before using it again.

• Use a waterproof case or pouch if you need to bring the remote near the spa.

🔧 Tip: Treat the remote like any other electronic device—avoid water exposure to prolong its life.

It’s not recommended to leave your SaluSpa pump exposed to rain or direct water for extended periods. While some parts of the pump may be water-resistant, prolonged exposure to rain can cause damage to the electrical components.

Risks of leaving the pump in rain:

• Water damage to internal electronics, leading to malfunctions or failure.

• Increased risk of electrical hazards or short circuits.

• Corrosion of metal parts and connectors.

• Voiding warranty if damage is caused by improper care.

Best Practices:

• Keep the pump covered with a waterproof cover when not in use.

• Place the pump in a shaded or sheltered area protected from rain.

• If you expect heavy rain, disconnect and store the pump indoors.

• Avoid placing the pump where water can pool or flood around it.

⚠️ Safety Tip: Always unplug the pump before heavy rain or storms to protect it and ensure safety.

Yes, Bestway’s spa heaters are equipped with a power-saving timer, allowing you to schedule when the heater turns on and off. This feature helps conserve energy by heating the water only when needed, rather than running continuously.

🔧 How the Power-Saving Timer Works

You can set the timer to:

• Heating Time: Specify how long the heater should run (up to 999 hours).

• Waiting Time: Set a delay before the heater starts (up to 999 hours).

Once the timer completes its cycle, the heater enters a power-saving mode and stops heating until the next scheduled cycle.

⚠️ Important Notes

• The power-saving function does not automatically repeat. After each cycle, you’ll need to set it up again if you want to continue using it.

• Avoid operating the spa heater continuously for extended periods, as this can lead to overheating and potential damage.

If you replace either your SaluSpa heater or remote control, you’ll need to re-pair them to communicate properly. Follow these steps:

Re-pairing Process:

1. Turn off and unplug the spa pump for safety.

2. Power on the replacement device (heater or remote control).

3. Reset the current pairing:

   • On the control panel, press and hold the pairing button (often marked with a Wi-Fi or Bluetooth icon) for about 5–10 seconds until you see a blinking light indicating it’s in pairing mode.

4. Activate pairing on the other device:

   • On the remote control or heater unit, press the corresponding pairing button or follow the specific re-pairing instructions in your user manual.

5. Wait for confirmation:

   • The devices will connect, and the indicator lights will stop blinking or show a solid light once paired.

6. Test the connection:

   • Use the remote or control panel to operate the heater functions and ensure the devices communicate correctly.

🔧 Tips:

• Keep both devices close together during pairing.

• If pairing fails, restart both devices and try again.

• Consult your SaluSpa model’s manual for exact button locations and instructions.

If you want, I can help draft model-specific pairing instructions or troubleshoot if the connection doesn’t establish.

The remote control for your SaluSpa is designed to work only when the spa pump is powered on. If the spa is turned off or unplugged, the remote will not receive power or signal and therefore won’t turn on or respond.

Explanation:

• The remote communicates wirelessly with the spa pump or control unit.

• Without power to the pump, the remote cannot establish a connection.

• This is a safety and power-saving feature to avoid unnecessary battery drain on the remote.

What to do:

• Turn on or plug in your spa pump first.

• Once the pump is powered, the remote control should power on and connect automatically.

• If the remote still doesn’t power on after the spa is on, check the batteries or try re-pairing the remote.

🔋 Tip: Always keep spare batteries handy to avoid remote power issues.

If your SaluSpa’s massage function isn’t working as expected, try these troubleshooting steps:

✅ Troubleshooting Steps:

1. Check the Water Level
   Ensure the water level is between the minimum and maximum marks. Too low water can prevent the massage jets from working properly.

2. Inspect the HydroJet Nozzles
   Look for any blockages or debris clogging the jets. Clean the nozzles gently with a soft brush.

3. Verify Pump Operation
   Make sure the pump is running and not making unusual noises. If the pump isn’t operating correctly, the massage won’t work.

4. Check the Control Panel Settings
   Confirm the massage or bubble function is activated on the control panel.

5. Clean or Replace the Filter Cartridge
   Dirty filters can reduce water flow and affect massage performance.

6. Bleed Air from the System
   Air trapped in the pump or hoses can cause poor massage pressure. Try to release any airlocks by loosening the air release valve or slightly disconnecting and reconnecting hoses.

7. Inspect the Pump and Tubing for Leaks or Damage
   Leaks or damaged tubing can reduce pressure.

🛠️ If the Massage Function Still Doesn’t Work:

• Turn off and unplug the spa, then restart after a few minutes.

• Contact Bestway customer support if the problem persists, as the pump or massage mechanism may need professional servicing.

💡 Tip: Regular maintenance, like cleaning filters and nozzles, helps keep the massage function working smoothly.

The power saving mode on your SaluSpa helps reduce energy use by controlling when the heater runs. Instead of heating the water all the time, it turns the heater on only when needed to maintain your set temperature.

Why use power saving mode?

• Saves electricity, lowering your energy bills.

• Protects the heater and pump by reducing wear from constant use.

• Keeps water warm efficiently without wasting power.

• Better for the environment because it uses less energy.

When to use it?

• If you don’t need the spa heated all day.

• When you want to save on electricity costs.

• To keep the spa at a comfortable temperature without running the heater non-stop.

The reset button on your SaluSpa heater is a safety feature designed to protect the pump and heater from overheating or electrical faults. Pressing it can help restart the system after a temporary error or power interruption.

When to use the reset button:

• If the spa heater shuts off unexpectedly or stops heating.

• When you see an error code on the control panel and want to try resetting the system.

• After power outages or electrical interruptions.

How to use the reset button:

1. Turn off and unplug the spa pump for safety.

2. Locate the reset button on the pump unit or GFCI plug. It’s usually a small red or black button.

3. Press and hold the reset button for a few seconds, then release.

4. Plug the spa pump back in and turn it on.

5. Check if the heater and pump start operating normally.

⚠️ Important: If the reset button trips repeatedly or the heater still won’t work, stop using the spa and contact Bestway customer support. There may be an underlying issue that needs professional repair.

The “END” message on your SaluSpa control panel means that the current heating or filtration cycle has finished. It’s a normal notification indicating the pump has completed its programmed operation.

What to know about the “END” message:

• It shows when the heater or filter timer reaches zero and the pump automatically stops.

• This helps save energy by not running the pump unnecessarily.

• You can start a new cycle by turning the pump back on or resetting the timer.

What to do:

• Press the power button on the pump to restart the heating or filtration cycle.

• Check your timer settings if you want the pump to run longer.

• If you want continuous operation, adjust the timer accordingly.

🔧 Tip: Use the timer and “END” function to manage your spa’s heating and filtration efficiently.

The remote control for your SaluSpa is designed to turn off automatically after a period of inactivity to save battery power.

Why this happens:

• Power-saving feature: The remote shuts off if you don’t press any buttons for several minutes.

• Battery conservation: This helps extend battery life so you don’t have to replace batteries frequently.

What to do:

• Simply press any button to turn the remote back on.

• Replace the batteries if the remote doesn’t power on at all or shuts off very quickly.

• Keep spare batteries handy for uninterrupted use.

🔋 Tip: If you want to prevent unexpected shut-offs, use fresh batteries and avoid leaving the remote unused for long periods.

Properly cleaning your SaluSpa’s filter cartridge and housing keeps your water clean and your pump running smoothly. Here’s how to do it right:

Step-by-Step Cleaning Guide:

1. Turn off and unplug the spa pump for safety.

2. Remove the filter cartridge from the housing:

   • Open the filter cover or housing.

   • Pull out the filter cartridge carefully.

3. Rinse the filter cartridge with a garden hose or tap water:

   • Spray between the pleats to remove dirt, debris, and buildup.

   • Avoid using high-pressure washers, which can damage the filter.

4. Soak the cartridge (optional but recommended):

   • Prepare a solution of water and mild filter cleaner or a mix of water and white vinegar.

   • Soak the cartridge for 30 minutes to loosen oils and stubborn dirt.

   • Rinse thoroughly after soaking.

5. Clean the filter housing:

   • Wipe the inside of the filter housing with a soft cloth or sponge.

   • Remove any debris or buildup.

6. Dry and inspect the cartridge:

   • Let the cartridge air dry completely.

   • Check for tears, cracks, or damage; replace if necessary.

7. Reinstall the cartridge:

   • Place the clean, dry cartridge back into the housing securely.

   • Close the filter cover tightly.

8. Plug in and turn on the pump to resume normal operation.

🔧 Tips for Filter Maintenance:

• Clean your filter cartridge weekly or biweekly depending on spa use.

• Replace the filter cartridge every 1-2 months or sooner if damaged.

• Avoid harsh chemicals that can damage the filter material.

Removing the filter housing properly helps you clean or replace the filter cartridge without damaging your SaluSpa. Follow these steps for safe removal:

Step-by-Step Guide:

1. Turn off and unplug the spa pump to ensure safety.

2. Locate the filter housing, usually on the side of the pump unit.

3. Release pressure by unscrewing or opening the air release valve if your pump has one. This prevents water from spraying out.

4. Unscrew or unlatch the filter housing cover:

   • Most models have a twist-off cover or clamps.

   • Turn the cover counterclockwise or release the clamps gently.

5. Carefully pull out the filter cartridge along with the housing if needed.

   • Avoid tilting the housing too much to prevent water spilling.

6. Empty any water remaining inside the housing into the spa or a bucket.

7. Place the filter housing on a flat surface for cleaning or maintenance.

Tips:

• Keep a towel handy to catch any dripping water.

• Handle the filter housing gently to avoid cracks or damage.

• Clean the housing regularly to prevent buildup and ensure proper water flow.

Backwashing helps clean the spa’s filtration system by reversing the water flow to flush out dirt and debris. Here’s how to backwash your SaluSpa’s AirJet or HydroJet system properly:

Step-by-Step Backwashing Guide:

1. Turn off and unplug the spa pump for safety.

2. Locate the filter housing and valves on your spa.

3. Remove the filter cartridge from the housing.

4. Attach a garden hose to the backwash outlet (if your model has one), or prepare to direct water flow away safely.

5. Turn on the pump briefly to flush water backward through the filter housing, pushing debris out.

6. Run water through the housing for about 1–2 minutes or until the water runs clear.

7. Turn off the pump and remove the garden hose.

8. Clean or replace the filter cartridge if needed.

9. Reinstall the filter cartridge and housing securely.

10. Turn the pump back on and resume normal spa use.

Tips:

• Check your specific spa model’s manual for exact backwashing instructions, as some may not have a dedicated backwash outlet.

• Regular backwashing improves filtration efficiency and prolongs filter life.

• If your spa doesn’t have a backwash feature, regular filter cleaning or replacement is essential.

Cleaning the electrolytic cell regularly ensures your spa’s water stays clear and the system works efficiently. Here’s the best way to clean it safely:

Step-by-Step Cleaning Guide:

1. Turn off and unplug the spa to ensure safety.

2. Locate the electrolytic cell—usually part of the Flowclear system or HydroJet setup, near the pump or control unit.

3. Remove the cell carefully following your spa’s user manual instructions.

4. Prepare a cleaning solution:

   • Mix 1 part white vinegar to 3 parts water in a clean bucket or container.

   • Alternatively, use a manufacturer-recommended cleaning solution.

5. Soak the electrolytic cell in the solution for 15–30 minutes to dissolve scale and mineral buildup.

6. Gently scrub the cell with a soft brush or cloth if needed to remove stubborn deposits. Avoid using abrasive materials.

7. Rinse the cell thoroughly with fresh water to remove any vinegar or cleaning residue.

8. Dry the cell completely before reinstalling.

9. Reinstall the cell securely according to your spa’s manual.

10. Plug in and turn on the spa, and check for proper operation.

Tips:

• Clean the electrolytic cell every 1–3 months depending on spa usage and water hardness.

• Regular cleaning helps prevent poor water quality and extends the life of the cell.

• Always follow the manufacturer’s guidelines for cleaning and maintenance.

Repairing your SaluSpa properly helps maintain its durability and performance. Here’s a guide for fixing common materials and parts:

Step-by-Step Repair Guide:

1. For PVC or Vinyl Surfaces:

• Use a heavy-duty repair patch designed for PVC or vinyl.

• Clean and dry the damaged area thoroughly before applying the patch.

• Cut the patch to size, rounding the edges for better adhesion.

• Apply adhesive (usually included with the patch kit) evenly on both the patch and spa surface.

• Press firmly and hold for several minutes to ensure a strong bond.

• Let it dry completely (follow manufacturer’s drying time).

2. For Underwater Repairs:

• Use an underwater adhesive repair patch specifically made for wet environments.

• Clean the area as much as possible.

• Apply the patch directly on the wet surface as per the kit instructions.

• Hold in place until secure.

3. For Small Punctures or Tears:

• Use a repair kit with glue and small vinyl patches.

• For tiny holes, glue alone may work if applied carefully.

4. For Seams and Internal Splits:

• Avoid DIY repairs on internal seams; they require professional attention or warranty service.

• Contact Bestway customer support if internal seams split.

Tips:

• Always follow the repair kit instructions for best results.

• Repair patches work best on clean, dry, and smooth surfaces.

• Keep a repair kit handy for quick fixes.

To safely remove the electrolytic cell from your SaluSpa’s pump unit, follow these steps carefully:

Step-by-Step Removal Guide:

1. Turn off and unplug the spa pump to ensure safety.

2. Locate the electrolytic cell, usually attached near the pump or control unit with visible wiring and housing.

3. Disconnect the power cable connected to the electrolytic cell gently.

   • Press any release tabs or clips before pulling to avoid damage.

4. Unscrew or unlock the cell housing if it is secured with screws or clamps.

   • Use the appropriate screwdriver or tool if necessary.

5. Carefully pull out the electrolytic cell straight from its housing.

   • Avoid twisting or forcing it, which can damage the unit.

6. Inspect the cell and housing for any signs of damage or buildup.

Tips:

• Handle the cell gently to prevent cracks or damage.

• Take note of how the cell and cables are connected for easy reinstallation.

• If unsure, consult your spa’s user manual or contact Bestway customer support.

To keep your SaluSpa water clean and clear, it’s generally recommended to run the filtration system for at least 1 to 2 hours per day under normal use.

Factors that influence filtration time:

• Frequency of spa use: More use means more filtration time needed.

• Number of bathers: More people introduce more dirt and oils.

• Environmental conditions: Outdoor spas may need longer filtration due to leaves, dust, and debris.

• Water temperature: Higher temps may require more filtration to prevent bacteria growth.

Best practices:

• Start with 2 hours daily and adjust based on water clarity.

• Increase filtration time during hot weather or heavy use.

• Clean or replace filters regularly to maintain efficiency.

• Use proper water treatment chemicals alongside filtration.

💧 Tip: Many users split filtration into two cycles (e.g., 1 hour in the morning and 1 hour in the evening) for better water circulation.

To keep your SaluSpa water fresh, clean, and safe, it’s recommended to replace the water every 1 to 2 weeks depending on usage and maintenance.

Factors influencing water replacement frequency:

• Frequency of use: More frequent use means quicker water contamination.

• Number of users: More people introduce oils, sweat, and dirt.

• Water treatment: Proper chemical balance and filtration can extend water life.

• Environmental exposure: Outdoor spas may get dirtier faster due to dust and debris.

Tips for water replacement:

• Drain and refill your spa every 7–14 days for optimal hygiene.

• Test water regularly to monitor pH, sanitizer levels, and clarity.

• Clean the spa liner and filters during water changes.

• Use spa covers to minimize contamination between uses.

💧 Tip: If you notice cloudy water, unpleasant odors, or skin irritation, it’s time to replace the water regardless of schedule.

If your SaluSpa filter housing is stuck and won’t unscrew easily, try these safe methods to loosen it without causing damage:

Safe Steps to Loosen a Stuck Filter:

1. Turn off and unplug the spa pump for safety.

2. Apply a rubber grip: Use a rubber glove, jar opener, or a rubber pad for better grip and more torque.

3. Tap gently around the filter cover: Lightly tap the edges with a rubber mallet or wooden spoon to break any seal caused by dirt or mineral buildup.

4. Use warm water: Pour warm (not boiling) water around the filter cover to help loosen any debris or mineral deposits causing it to stick.

5. Use a strap wrench: A strap wrench provides good leverage without damaging the housing.

6. Avoid excessive force: Don’t use tools that could crack or deform the plastic housing.

If it still won’t budge:

• Let the warm water soak for 10–15 minutes and try again.

• Contact Bestway customer support for advice if you risk damaging the unit.

🔧 Tip: Regularly clean and lubricate the filter housing threads with a silicone-based lubricant to prevent sticking.

If your SaluSpa water remains dirty despite running the pump regularly, there are several possible reasons and fixes to consider:

Common Causes and Solutions:

1. Dirty or Clogged Filter Cartridge

   • Check and clean your filter regularly. A clogged filter can’t remove impurities effectively.

   • Replace the filter if it’s worn out or damaged.

2. Incorrect Water Chemistry

   • Test and balance your water’s pH, alkalinity, and sanitizer levels (chlorine/bromine).

   • Imbalanced water can cause cloudiness and reduce sanitizer effectiveness.

3. Insufficient Filtration Time

   • Running the pump too briefly may not circulate and clean the water properly.

   • Increase filtration time to at least 1–2 hours daily, or split into two sessions.

4. High Usage or Contamination

   • More bathers, sweat, lotions, or debris can dirty water quickly.

   • Use a spa cover when not in use to minimize contamination.

5. Poor Circulation or Pump Issues

   • Make sure the pump is working correctly and water flows freely through the system.

   • Check for airlocks or blockages in hoses and jets.

6. Dirty Spa Surfaces

   • Clean the spa liner and walls regularly to prevent buildup that clouds water.

What to Do:

• Clean or replace the filter cartridge.

• Test and adjust water chemistry using spa test kits and chemicals.

• Increase pump run time.

• Use a spa cover when the spa is not in use.

• Inspect the pump and plumbing for proper function.

💧 Tip: Regular maintenance combining proper filtration, water treatment, and cleaning keeps your spa water fresh and clear.

White flakes in your spa water usually indicate calcium or mineral buildup or debris from filter deterioration. Here’s what you should do:

Steps to Fix White Flakes:

1. Test Water Hardness and pH

   • Use a water test kit to check calcium hardness and pH levels.

   • High calcium or imbalanced pH can cause minerals to precipitate as flakes.

2. Adjust Water Chemistry

   • Lower calcium hardness if it’s too high using a water softener or by diluting with fresh water.

   • Balance pH to the recommended range (usually 7.2–7.6).

3. Clean or Replace the Filter Cartridge

   • White flakes can come from deteriorating filter material. Replace if old or damaged.

4. Drain and Refill the Spa

   • If flakes persist, draining and refilling with fresh water can help.

5. Use a Clarifier

   • Spa water clarifiers can help gather fine particles for easier filtration.

Prevention Tips:

• Test and balance water regularly.

• Replace filters every 1–2 months or as needed.

• Maintain proper sanitizer levels to avoid mineral buildup.

💧 Tip: If unsure, consult a spa professional for water testing and treatment advice.

To keep your SaluSpa water clean, safe, and balanced, it’s important to use the right chemicals regularly. Here are the common chemicals recommended for spa water maintenance:

Essential Chemicals for Spa Water:

1. Sanitizers

   • Chlorine or Bromine: These kill bacteria and keep the water safe. Bromine is often preferred for spas because it’s gentler on skin and works better in warm water.

2. pH Balancers

   • pH Increaser (Sodium Carbonate): Raises pH if water is too acidic.

   • pH Decreaser (Sodium Bisulfate or Muriatic Acid): Lowers pH if water is too alkaline.

3. Alkalinity Increaser (Sodium Bicarbonate)

   • Helps stabilize pH and prevent rapid changes.

4. Calcium Hardness Increaser

   • Prevents water from becoming too soft, which can damage spa components.

5. Shock Treatments

   • Spa Shock (Non-Chlorine or Chlorine-based): Used weekly or after heavy use to oxidize contaminants and refresh water.

6. Clarifiers

   • Help gather fine particles so the filter can remove them, keeping water clear.

7. Anti-Foam Agents (Optional)

   • Reduce foam caused by lotions, soaps, or contaminants.

Tips for Chemical Use:

• Always test your water regularly with test strips or kits before adding chemicals.

• Follow manufacturer instructions carefully for dosing.

• Store chemicals in a cool, dry place away from children and pets.

• Avoid mixing chemicals directly; add them to water separately.

💧 Tip: Regular water testing and chemical balancing ensure a safe, comfortable spa experience and prolong the life of your equipment.

Green water in your SaluSpa usually means algae growth or metal contamination. Follow these steps to fix it:

Steps to Fix Green Water:

1. Test the Water

   • Check sanitizer levels (chlorine or bromine), pH, and alkalinity using test strips.

2. Adjust Chemical Levels

   • Increase sanitizer to a shock level to kill algae.

   • Balance pH and alkalinity to the recommended range.

3. Shock the Spa

   • Use a spa shock treatment (chlorine or non-chlorine) to oxidize contaminants and algae.

4. Clean or Replace Filters

   • Dirty filters can reduce water clarity; clean or replace as needed.

5. Brush the Spa Surfaces

   • Use a spa brush to scrub walls and floor to remove algae buildup.

6. Run the Pump Continuously

   • Keep the filtration system running for 24 hours after shocking to clear the water.

7. Use Algaecide (Optional)

   • Add a spa-safe algaecide if algae persist.

8. Drain and Refill if Needed

   • If green water remains after treatment, drain and refill the spa with fresh water.

Prevention Tips:

• Maintain proper sanitizer levels.

• Cover the spa when not in use.

• Clean filters regularly.

• Test water frequently.

💧 Tip: Regular maintenance and prompt treatment prevent algae growth and keep your spa water clear.

White or cloudy water in your SaluSpa is usually caused by mineral buildup, imbalanced water chemistry, or tiny particles suspended in the water. Here’s why it happens and how to fix it:

Common Causes of White or Cloudy Water:

1. High Calcium Hardness or Mineral Content

   • Excess minerals can cause water to appear milky or white.

2. Imbalanced pH or Alkalinity

   • If pH or alkalinity is too high or too low, it affects water clarity.

3. Poor Filtration

   • Dirty or clogged filters can’t remove fine particles effectively.

4. Air Bubbles

   • Sometimes trapped air in the water can cause a temporary white appearance.

How to Fix White or Cloudy Water:

1. Test and Balance Water Chemistry

   • Adjust calcium hardness, pH (ideal range: 7.2–7.6), and alkalinity.

2. Clean or Replace Filters

   • Regularly clean and change the filter cartridge.

3. Use a Water Clarifier

   • Helps gather tiny particles so the filter can remove them.

4. Drain and Refill Spa Water

   • If cloudiness persists, draining and refilling may be necessary.

Prevention Tips:

• Test water regularly.

• Maintain proper chemical balance.

• Clean filters often.

• Use a spa cover to reduce debris.

💧 Tip: If unsure, a water testing kit or professional help can quickly diagnose and fix water clarity issues.

If the jets on your SaluSpa aren’t working correctly, try these troubleshooting steps:

Troubleshooting Steps:

1. Check Water Level

   • Make sure the water level is between the minimum and maximum marks. Low water can cause poor jet performance.

2. Inspect Jets for Blockages

   • Look for debris or dirt clogging the jets. Clean the jets gently if needed.

3. Verify Pump Operation

   • Ensure the pump is running and not making unusual noises.

4. Check Airlocks

   • Air trapped in the system can reduce jet pressure. Try releasing air by loosening connections briefly.

5. Inspect Hose Connections

   • Make sure all hoses are securely connected without leaks or kinks.

6. Clean or Replace Filter Cartridge

   • A clogged filter can reduce water flow to the jets.

If the problem persists:

• Turn off and unplug the spa, then restart after a few minutes.

• Contact Bestway customer support for professional assistance.

🔧 Tip: Regular maintenance of water levels, filters, and jet cleaning keeps your spa running smoothly.

Using salt water in your SaluSpa is generally not recommended unless your spa is specifically designed for saltwater systems.

Why?

• Salt water can be corrosive to some spa components, including pumps, heaters, and liners.

• It may void your warranty if the spa isn’t built for saltwater use.

• Salt can cause damage or reduce the lifespan of electronic parts.

What to do:

• Always check your SaluSpa’s user manual to see if salt water is approved.

• If you want the benefits of saltwater, consider a spa designed with a built-in saltwater chlorinator.

• Use traditional sanitizers like chlorine or bromine for safe, effective water care.

⚠️ Warning: Using salt water improperly can lead to costly repairs.

Yes, foam buildup after using the hydromassage feature is common and can be removed with proper care.

How to Remove Foam:

1. Use an Anti-Foam Agent

   • Add a spa-safe anti-foam product designed to quickly eliminate foam.

2. Check Water Chemistry

   • Foam often forms due to imbalanced water chemistry, especially high pH or contaminants like soaps and lotions. Test and adjust pH and sanitizer levels.

3. Rinse Off Before Use

   • Encourage users to rinse off lotions, oils, and soaps before entering the spa to reduce foam formation.

4. Clean or Replace Filters

   • Dirty filters can contribute to foam buildup; maintain them regularly.

5. Drain and Refill If Needed

   • Persistent foam may require draining and refilling the spa with fresh water.

💧 Tip: Regular water testing and maintenance help prevent foam from forming during hydromassage.

Yes, it is generally safe to leave your SaluSpa exposed to the sun, but there are some important considerations to keep it in good condition:

Things to Keep in Mind:

• UV Exposure: Prolonged direct sunlight can cause fading or weakening of the spa’s PVC and vinyl materials over time.

• Water Temperature: Sun exposure may raise water temperature beyond your set level, so monitor and adjust as needed.

• Use a Spa Cover: Always use the spa cover when the spa is not in use to protect it from UV damage, debris, and evaporation.

• Avoid Extreme Heat: Try to place your spa in a shaded area if possible during extremely hot days to prevent overheating.

Tips for Sun Protection:

• Consider setting up a canopy, umbrella, or shade sail.

• Regularly inspect your spa’s exterior for signs of wear.

• Clean and condition the spa surfaces to extend their lifespan.

☀️ Tip: Protecting your spa from harsh sun exposure helps keep it looking new and functioning well longer.

Yes, many SaluSpa models allow you to program the filtration system to run automatically each day.

Automatic Filtration Programming:

• You can set the pump to run on a timer, controlling when and how long it filters.

• This helps keep water clean and clear without manually turning the pump on and off.

Recommended Filtration Time:

• Run the filter for at least 1 to 2 hours daily under normal use.

• For heavy use or hot weather, increase filtration time accordingly.

• Some users prefer splitting filtration into two cycles (e.g., 1 hour morning + 1 hour evening) for better circulation.

Benefits:

• Maintains clean, clear water.

• Saves energy by running only when needed.

• Protects spa equipment by consistent water flow.

🔧 Tip: Check your specific SaluSpa model’s manual for detailed instructions on programming the timer.

If you plan not to use your SaluSpa for a month, follow these steps to keep the water clean and prevent damage:

Steps to Maintain Water During Long Periods:

1. Clean the Spa Thoroughly

   • Drain and clean the spa, including the liner and filter cartridge.

2. Refill with Fresh Water

   • Refill the spa with clean water and balance the water chemistry (pH, alkalinity, sanitizer).

3. Run the Filtration System

   • Run the pump and filtration system for several hours to circulate water and chemicals.

4. Add a Shock Treatment

   • Use a spa shock treatment to kill bacteria and contaminants before storage.

5. Cover the Spa Tightly

   • Use the spa cover to protect the water from debris, sunlight, and evaporation.

6. Turn Off and Unplug the Spa

   • If possible, unplug the spa to save energy and prevent equipment wear.

7. Check Water Periodically (Optional)

   • If accessible, check the water and run filtration occasionally, or consider draining if unused for extended periods.

Alternative: Drain and Store

• If you won’t use the spa for more than a month, consider draining and drying it completely.

• Store the spa in a cool, dry place, protected from direct sunlight and extreme weather.

💧 Tip: Proper maintenance during long breaks prevents bacteria growth, odors, and damage to your spa.

The noise level of your SaluSpa varies depending on the mode of operation, but generally falls within a comfortable and quiet range.

Typical Noise Levels:

• Filtration Mode: Approximately 40–50 dB — similar to a quiet office or soft background music.

• Heating Mode: Around 50–60 dB — comparable to a normal conversation.

• HydroJet or Massage Mode: Up to 60–65 dB — similar to the noise level of a dishwasher or moderate traffic.

• Pump Running Without Jets: Usually quieter, about 35–45 dB.

Notes:

• Noise levels can vary slightly based on the spa model, pump condition, and installation environment.

• Regular maintenance, like cleaning filters and checking pump mounts, helps keep noise low.

• If your spa becomes unusually loud, inspect for loose parts or contact customer support.

🔊 Tip: For a quieter spa experience, place the unit on a stable, vibration-absorbing surface.

Whether you need to disassemble your SaluSpa during winter depends on your climate and usage:

In Mild or Warm Climates:

• No disassembly needed if temperatures stay above freezing.

• Use the spa cover and maintain water chemistry regularly.

• Run the pump and heater as usual.

In Cold or Freezing Climates:

• It’s recommended to fully drain and disassemble the spa if it won’t be used.

• Water left inside can freeze, causing damage to the liner, pump, and plumbing.

• Remove and store the pump, heater, and other components in a dry, frost-free place.

• Thoroughly dry the spa before storage to prevent mold and mildew.

Tips:

• If you plan to use the spa during winter, invest in a thermal cover and insulated spa blanket.

• Regularly check water levels and equipment for freezing signs.

• Consult your spa manual for specific winter care instructions.

❄️ Tip: Proper winterizing protects your spa and extends its lifespan.

Adding air to the liner while your SaluSpa is filled with water helps maintain proper shape and comfort. Follow these steps:

Step-by-Step Guide:

1. Locate the Air Valve:

   • Find the air valve on the spa liner, usually near the top edge.

2. Open the Valve:

   • Unscrew or pull off the valve cap carefully.

3. Use an Air Pump:

   • Use a hand pump, electric pump, or the spa’s included air pump to add air.

   • Attach the pump nozzle securely to the valve.

4. Add Air Gradually:

   • Inflate slowly to avoid over-expanding the liner.

   • Stop when the liner feels firm but still comfortable to touch.

5. Close the Valve:

   • Tighten the valve cap securely to prevent air leaks.

6. Check for Leaks:

   • Listen or feel for escaping air around the valve.

Tips:

• Avoid over-inflating, as this can stress seams and material.

• Add air periodically as needed to maintain firmness.

• Do not add air while the liner is empty or without water support.

💨 Tip: Properly inflated liners improve spa comfort and durability.

Keeping the PVC surface of your SaluSpa clean helps maintain its appearance and durability. Follow these steps for the best cleaning method:

Step-by-Step Cleaning Guide:

1. Turn off and unplug the spa before cleaning.

2. Use a soft cloth or sponge with mild soap and warm water.

   • Avoid harsh chemicals or abrasive cleaners that can damage the PVC.

3. Gently scrub the PVC surface to remove dirt, stains, and residues.

4. Rinse thoroughly with clean water to remove soap.

5. Dry the surface with a soft towel or let it air dry.

6. Apply a PVC conditioner or protectant (optional):

   • Use a product designed for vinyl/PVC to help protect against UV rays and prevent cracking.

Tips:

• Clean the PVC surface regularly to prevent buildup.

• Avoid using bleach, solvents, or abrasive brushes.

• Test any new cleaning product on a small, hidden area first.

🧼 Tip: Regular cleaning and protection extend the life of your spa’s PVC surface.

In SaluSpa models, the backrests and lounges are usually inflatable and not permanently fixed, so they can be removed if needed.

Details:

• Backrests and lounges are typically part of the inflatable liner or separate inflatable accessories.

• They can be deflated and removed for cleaning, storage, or replacement.

• Some models may have removable cushions or attachments that are secured with Velcro or clips.

Tips:

• Check your specific model’s manual for details on removing or adjusting backrests.

• Handle inflatable parts carefully to avoid punctures when removing or storing.

• Keep them clean and dry when not in use.

💺 Tip: Removable backrests add flexibility for spa setup and maintenance.

When you set a specific temperature on your SaluSpa, the heating system works to maintain that temperature by following these steps:

How It Works:

1. Temperature Setting:

   • You choose your desired water temperature using the control panel or app.

2. Heating Activation:

   • The heater turns on and starts warming the water until it reaches the set temperature.

3. Temperature Monitoring:

   • Built-in sensors continuously monitor the water temperature.

4. Automatic Regulation:

   • Once the water reaches the set temperature, the heater turns off to save energy.

   • If the water cools down, the heater automatically turns back on.

5. Safety Features:

   • The system includes safety controls to prevent overheating and ensure stable operation.

Benefits:

• Maintains comfortable and consistent water temperature.

• Saves energy by heating only when needed.

• Provides easy control through panel or mobile app.

🔥 Tip: For best results, keep the spa covered when heating to retain warmth efficiently.

Yes, when you set a timer for the filtration system on your SaluSpa, it will automatically run the filtration at the scheduled times every day until you change or cancel the timer.

How It Works:

• You program the timer with your preferred start time and duration.

• The filtration pump will turn on and off automatically based on this schedule.

• This helps maintain clean water without needing to manually operate the pump daily.

• You can adjust or disable the timer anytime through the control panel or app.

Tips:

• Set filtration to run for at least 1 to 2 hours daily for effective water circulation.

• Consider splitting filtration into two cycles (morning and evening) for better water quality.

• Regularly check and adjust your timer settings as needed.

⏰ Tip: Using the timer saves energy and ensures consistent water filtration.

If your SaluSpa heater isn’t reaching the temperature you set, try these troubleshooting steps:

Troubleshooting Steps:

1. Check Water Level

   • Ensure the water level is within the recommended range; low water can cause heating issues.

2. Inspect Power Supply

   • Make sure the spa is properly plugged in and receiving power.

3. Verify Heater Settings

   • Confirm that the desired temperature is set correctly on the control panel or app.

4. Examine Pump Operation

   • The heater works with the pump running; ensure the pump is functioning properly.

5. Look for Error Codes

   • Check the control panel for error messages like E01, E02, etc., and refer to the manual.

6. Check for Obstructions

   • Ensure filters and hoses are clean and free from blockages to allow good water flow.

7. Consider Ambient Temperature

   • Very cold weather can slow heating or prevent reaching set temperature quickly.

When to Contact Support:

• If the heater still doesn’t reach the set temperature after these checks, contact Bestway customer support for professional assistance.

🔥 Tip: Cover your spa with the insulated cover during heating to help maintain temperature and reduce energy use.

If your SaluSpa heater shuts off unexpectedly, try the following steps to troubleshoot:

Troubleshooting Steps:

1. Check for Error Codes:

   • Look at the control panel for any error messages (e.g., E01, E02) that could indicate the cause.

2. Verify Power Supply:

   • Ensure the spa is plugged in securely and there’s no power interruption.

3. Inspect Water Level:

   • Low water levels can cause the heater to shut off as a safety measure.

4. Examine Pump Operation:

   • The heater depends on the pump running; if the pump stops, the heater may turn off automatically.

5. Check for Overheating:

   • The heater has built-in protection and may shut off if it overheats. Let it cool down before restarting.

6. Look for Blockages:

   • Clogged filters or hoses can restrict water flow and cause the heater to turn off.

7. Review Timer Settings:

   • Confirm that the heater timer or filtration schedule isn’t set to turn off the heater unexpectedly.

When to Contact Support:

• If the issue persists after these checks, contact Bestway customer support for professional help.

🔥 Tip: Regular maintenance and monitoring help prevent unexpected heater shutdowns.

If you notice water leaking from the adapters connecting your SaluSpa pump to the spa, follow these steps to fix the issue:

Steps to Fix Water Leakage:

1. Turn Off and Unplug the Spa:

   • For safety, always disconnect power before inspecting.

2. Check Adapter Connections:

   • Ensure all adapters and hoses are securely and properly connected.

   • Tighten any loose fittings by hand—avoid overtightening.

3. Inspect O-Rings and Seals:

   • Look for damaged or worn O-rings/seals inside the adapters.

   • Replace any that are cracked, brittle, or missing.

4. Clean Connection Surfaces:

   • Remove dirt, debris, or mineral buildup on adapters and connection points.

   • Clean with a soft cloth before reconnecting.

5. Apply Silicone Lubricant (Optional):

   • Use a silicone-based lubricant on O-rings to improve sealing and ease connections.

6. Reassemble and Test:

   • Reconnect adapters carefully, ensure a snug fit, then turn on the pump and check for leaks.

When to Contact Support:

• If leakage persists after these steps, or if adapters are cracked or damaged, contact Bestway customer support for replacement parts or professional advice.

💧 Tip: Regularly inspect and maintain adapter connections to prevent leaks and prolong spa life.

The remote control used for the LED light in Bestway SaluSpa models requires two CR2032 coin cell batteries. These are commonly available and can be purchased at most electronics or hardware stores.

Important Tips:

• Battery Installation: Ensure the batteries are installed with the correct polarity (+ and –) as indicated in the battery compartment.

• Battery Replacement: Replace both batteries simultaneously to maintain consistent performance.

• Battery Type: Avoid mixing different types of batteries (e.g., alkaline with rechargeable) as this can lead to leakage or malfunction.

• Disposal: Dispose of used batteries properly according to local regulations to prevent environmental harm.

You can purchase replacement filter cartridges for your SaluSpa from several online retailers that ship to Pakistan. Here are some options:

🛒 Where to Buy SaluSpa Replacement Filter Cartridges

1. StarShop.pk

   • Product: Bestway SaluSpa Filter Cartridge (Type VI), 2-Pack

   • Price: PKR 2,500

2. eBay

   • Product: Bestway SaluSpa Hot Tub Filter Pump Type VI Replacement Cartridges (8-Pack)

   • Price: USD 54.99

3. AllFilters.com

   • Product: SpiroPure SP-PS-BW-VI Replacement Cartridge

   • Price: USD 3.83

   •  

4. Amazon.com

   • Product: Bestway SaluSpa Type VI Inflatable Hot Tub Replacement Filter Cartridge (2-Pack)

   • Price: USD 17.70

✅ Tips for Choosing the Right Cartridge

• Compatibility: Ensure the cartridge is compatible with your SaluSpa model. Most SaluSpa models use Type VI cartridges.

• Quantity: Consider purchasing in bulk if you use your spa frequently, as it’s recommended to replace the filter every 1–2 weeks.

• Shipping: Check the shipping policies to Pakistan before purchasing to ensure timely delivery.

Water leaking from the massage switch when the jet is turned on can indicate a few possible issues. Here’s what you should check and do:

1. Loose or Damaged Seals:

• Cause: The gasket or O-ring around the massage switch may be worn out, loose, or cracked.

• Fix: Turn off and unplug the spa. Open the panel near the massage switch and inspect the gasket or seal. Replace it if it looks worn or damaged.

2. Cracked Massage Switch Housing:

• Cause: The switch housing or surrounding plastic might have developed a hairline crack.

• Fix: Inspect the housing closely. If cracked, the part will likely need replacement to prevent continuous leaks.

3. Incorrect Installation:

• Cause: If the switch was installed or replaced recently, it might not be tightened or sealed properly.

• Fix: Re-seat the switch and tighten all connections. Make sure everything is aligned properly.

4. Excessive Pressure:

• Cause: High jet pressure can sometimes force water past worn seals.

• Fix: Check if the water pressure is unusually high. Clean the filters and reduce the power if needed.

5. Debris Buildup:

• Cause: Debris inside the switch or jet line may cause improper sealing.

• Fix: Clean the switch and surrounding area thoroughly.

If the leak persists after these steps, it may be best to contact customer support or a spa technician to prevent damage to the electronics or structure of the spa.

If your spa jet functions aren’t working, several possible issues could be at play. Here’s a checklist to diagnose and fix the problem:

✅ 1. Check if the Jets Are Turned On

• Some spas have individual jet controls or a massage switch that must be turned or pressed to activate.

• Make sure they’re open or in the “on” position.

✅ 2. Ensure the Pump Is Running

• The jets won’t operate unless the spa pump is active.

• If the pump isn’t running, check:

  • Power connection

  • Control panel settings

  • Timer/scheduling

✅ 3. Air Lock in the System

• After filling your spa, trapped air in the pump or pipes can block jet flow.

• Fix: Loosen the pump’s bleed valve slightly to release air (if accessible), or turn the jets on/off a few times to purge it.

✅ 4. Dirty or Clogged Filters

• Dirty filters restrict water flow, which can prevent jets from working properly.

• Fix: Clean or replace your filter cartridge.

✅ 5. Blocked or Detached Jets

• Debris inside the water lines or jets can cause blockages.

• Fix: Remove and clean jet nozzles (if removable), and check for obstructions.

✅ 6. Control Panel or Settings Issue

• Jets might be turned off via the digital panel or remote.

• Fix: Check if the panel shows any errors or if a specific function needs to be selected.

✅ 7. Faulty Pump or Jet Motor

• If you’ve checked everything and the jets still won’t activate, the pump may be faulty.

• Fix: Contact a technician or the spa’s customer support.

If your spa remote control has stopped working, here are the most common causes and how to troubleshoot them:

🔋 1. Dead or Weak Batteries

• Problem: The most common reason.

• Solution:

  • Replace the batteries with new ones (check for correct type, usually AAA or CR2032).

  • Ensure they’re inserted with correct polarity (+/-).

🔌 2. Water Damage

• Problem: If the remote got wet, internal circuits may be damaged.

• Solution:

  • Remove batteries immediately.

  • Let it dry thoroughly (preferably for 24–48 hours).

  • If still not working, consider a replacement.

📡 3. Signal Interference or Blockage

• Problem: Distance or obstacles between the remote and spa receiver can block the signal.

• Solution:

  • Move closer to the control unit.

  • Make sure there’s no obstruction.

🧠 4. Lost Pairing or Sync

• Problem: Some remotes need to be synced with the control panel.

• Solution:

  • Try re-pairing the remote (check user manual for pairing steps).

⚠️ 5. Malfunctioning Remote or Receiver

• Problem: The remote or its receiver inside the spa may be faulty.

• Solution:

  • Test the remote with another spa (if available).

  • If confirmed faulty, contact the manufacturer for a replacement or service.

Here are official and helpful instructional videos for your Bestway SaluSpa:

• The Bestway SaluSpa Owner’s Manual is available online on Manuals+ and provides detailed instructions for setup, operation, maintenance, and troubleshooting. It covers topics like GFCI tests, heater operation, air filling, draining, error codes, and more.

• For specific models like the Saluspa “Miami” S100‑105 or 60066, you can download tailored PDFs via Manuals+ or ManualsLib. These include model-specific safety information, parts diagrams, maintenance tips, and error code explanations.

• Bestway’s own website also offers downloadable manuals such as their S100205/S100105 owner manual and manuals for newer UltraFit models, all available in PDF format. These include comprehensive sections on disassembly, storage, water treatment, and heater programming.

📄 What You’ll Find in the Manuals

• Safety Guidelines and electrical warnings

• Setup Instructions: location, GFCI testing, pump connections

• Operating Functions: heater, filtration, massage controls, timer use

• Maintenance Sections: filter cleaning, surface care, cell cleaning

• Troubleshooting & Error Codes: detailed explanations for codes like E01–E12

• Storage & Winterizing instructions

• Spare Parts & Contact Info

✅ How to Access Them

• Visit manuals.plus or manualslib.com and search for “Bestway SaluSpa [your model]” for free PDF access.

• Go to the Bestway support website under “Manuals” or “Support” to find official documentation.

• Download the manual that corresponds to your exact model number (e.g., Saluspa S100‑105, Miami model, 60066, or UltraFit series).

Water droplets or condensation inside the inflatable cover of your SaluSpa are completely normal and usually caused by:

💧 Why It Happens

1. Temperature Difference: Warm spa water creates steam, which cools and condenses when it touches the inside of the cooler cover.

2. High Humidity: When the spa is covered, trapped humidity has nowhere to escape, resulting in water buildup.

3. Frequent Use: Regular heating and use increase evaporation and condensation.

✅ How to Resolve It Before Storing the Cover

To prevent mold, mildew, and damage, follow these steps:

1. Dry It Thoroughly

• Open the cover and let it air dry completely.

• If needed, use a clean towel or dry cloth to wipe off any droplets inside.

2. Use a Mild Cleaner

• Clean the inner surface with mild soap and water or a 50/50 vinegar-water solution to prevent mildew.

• Rinse off soap residue and wipe dry again.

3. Inflate Slightly for Air Circulation

• Inflate the cover slightly (not fully) and leave it in a shaded, well-ventilated area to help moisture evaporate from the inner walls.

4. Use Talcum or Baby Powder (Optional)

• Lightly sprinkle baby powder inside once it’s fully dry — this helps absorb any residual moisture and prevents sticking.

5. Store Properly

• Once completely dry, deflate, fold, and store in a dry, cool place — ideally in the original box or a protective bag.

🛑 Avoid This

• Never store it wet or damp — doing so can cause mold or odor.

• Don’t leave it under direct sunlight for too long — UV can damage the material.

If your Bestway spa heater turns off after 30 minutes, it’s usually due to safety features, incorrect settings, or a fault. Here’s a breakdown of the possible reasons and solutions:

🔍 Common Reasons & Fixes

1. 🔌 Timer Function is Activated

• Why: A 30-minute shutdown might be caused by the auto shut-off timer being enabled.

• Fix: Check the timer settings on your control panel or app. Disable any active timers.

2. 🌡️ Overheating Protection

• Why: If the spa water or heater gets too hot, the unit will automatically shut off to prevent damage.

• Fix:

  • Make sure water can circulate freely (clean filters, remove airlocks).

  • Avoid running the spa under direct sunlight during hot weather.

3. ⚙️ Pump or Filtration Error

• Why: If water is not circulating properly, the heater will shut off as a safety measure.

• Fix:

  • Ensure the filter is clean and not clogged.

  • Check that the pump is running smoothly with no obstructions.

4. 🔌 Power Supply Issue

• Why: A weak or unstable power supply can interrupt operation.

• Fix:

  • Make sure the spa is plugged into a dedicated outlet (no extension cords).

  • Check for loose power connections.

5. 🧠 Control Panel Glitch

• Why: Sometimes, a firmware bug or glitch can cause early shutdowns.

• Fix:

  • Unplug the spa for 5 minutes, then restart.

  • Perform a factory reset if available.

6. 🛑 Safety Shutoff Due to Fault

• Why: If the system detects an error (like E02, E03, etc.), it will shut off.

• Fix: Check the LED display for error codes and follow the troubleshooting steps.

✅ What to Do

• Run the spa without a timer for testing.

• Observe the spa while running: are there bubbles, is the pump working, is water flowing?

• If it still shuts off, contact Bestway support — your unit might need servicing or replacement parts.

To dry water droplets or condensation inside the spa liner (especially before storage), follow these simple steps to avoid mold or mildew buildup:

🧼 How to Dry the Inside of Your Spa Liner

1. 🧽 Wipe with a Dry, Absorbent Cloth

• Use microfiber towels, sponges, or dry bath towels to gently wipe away moisture.

• Focus on seams and folds where water can hide.

2. 🌬️ Air It Out

• Inflate the spa fully and leave it open in a shaded, dry area.

• Let natural airflow and sunlight (but not direct, intense sun) dry any remaining droplets.

• Flip it gently after a while to dry the underside too.

3. 💨 Use a Fan or Hair Dryer (on Cool or Low Heat)

• Place a fan blowing inside the spa for better air circulation.

• You can also use a hair dryer on a low heat setting to carefully dry corners or inner surfaces.

4. 🌞 Optional Sun-Drying

• If the weather is dry, you can place the spa in filtered sunlight for 15–30 minutes.

• Avoid direct, harsh sun exposure for too long, as it can damage PVC.

5. 🧴 Disinfect (Optional)

• Wipe with a 50/50 mix of water and white vinegar or a spa-safe disinfectant.

• This helps kill bacteria and reduce future mildew.

⚠️ Important:

• Make sure the liner is 100% dry before folding or storing.

• Store it in a cool, dry, and ventilated space with silica gel packets or moisture absorbers to prevent dampness.

Water flowing out from the pipe connected to the massage chain when detaching the pump from the liner is normal behavior — here’s why it happens and what you can do about it:

💧 Why Does This Happen?

When the pump is detached, the pipes and massage system hoses are still filled with water. Since these pipes are not sealed once disconnected, gravity and residual pressure cause water to:

• Flow backward from the massage jets or pipes

• Drain out through the open connection where the pump was attached

🔧 How to Handle It Safely

✅ **1. Drain the Spa First (Recommended)

• Always drain the spa water using the drain valve or a garden hose before disconnecting the pump.

• This reduces pressure and minimizes unexpected leaks or mess.

✅ 2. Elevate or Tilt the Spa Slightly

• Before disconnecting, you can slightly tilt the spa away from the pump side to direct leftover water away from the pipe.

✅ 3. Use a Towel or Catch Basin

• Place a towel, basin, or tray under the connection point to catch any residual water during detachment.

✅ 4. Remove Fittings Slowly

• Unscrew the pipe or pump fitting gradually so you can control the water release.

⚠️ Note:

This does not indicate a fault in the spa or pump — it’s just a result of water remaining in the pipes.

Color fading in your spa can happen for several reasons. Here are the most common causes:

🔆 Causes of Color Fading in Your Spa

1. Sunlight / UV Exposure

   • Prolonged exposure to direct sunlight breaks down the PVC material’s pigments, causing colors to fade over time.

2. Chemical Imbalance

   • Harsh or unbalanced water chemicals, like too much chlorine or bromine, can damage the spa liner and cause discoloration.

3. Aging Material

   • Over time, the spa’s PVC or vinyl material naturally degrades, leading to dullness and fading.

4. Improper Cleaning Products

   • Using abrasive or harsh cleaners can strip the color from the liner’s surface.

5. Water Quality Issues

   • Hard water or water with high mineral content can leave deposits or cause discoloration.

✅ How to Prevent Color Fading

• Keep the spa covered when not in use to reduce UV damage.

• Use spa-safe, gentle cleaning products recommended by Bestway.

• Maintain balanced water chemistry using test kits and proper chemical levels.

• Avoid using harsh chemicals or cleaners on the liner.

• Store the spa in a cool, shaded place when not in use for long periods.

If you notice water leakage in your Bestway spa, here’s what you should do step-by-step to identify and fix the issue:

🔍 Step 1: Identify the Leak Source

• Inspect the liner: Look for visible tears, punctures, or seam splits.

• Check connections: Examine hose fittings, pump seals, and valve areas.

• Look at the drain valve: Sometimes it may be loose or not fully closed.

• Inspect the massage jets and pipes: They can develop cracks or loose fittings.

🔧 Step 2: Temporary Fix

• Use a repair patch: For small punctures or tears, apply a Bestway repair patch or waterproof PVC patch kit.

• Tighten fittings: Use a wrench or hand-tighten any loose hose or valve connections.

• Seal leaks: Apply waterproof silicone sealant around leaking fittings if needed (ensure it’s safe for spa use).

🛠️ Step 3: Permanent Repair or Replacement

• Replace damaged parts: Severely damaged liners, hoses, or valves may need replacement.

• Contact Bestway support: For warranty or parts assistance, especially if the spa is new.

💡 Additional Tips

• Avoid overinflating: Excess pressure can stress seams and cause leaks.

• Drain the spa before repair: Lower water level or drain to prevent water loss during fixes.

• Regular maintenance: Check fittings and seals periodically to catch leaks early.

If your spa has an air leakage hole, here’s how to handle it properly to prevent air loss and keep your spa functioning well:

🛠️ Steps to Fix an Air Leakage Hole in Your Spa

1. Locate the Leak

• Inflate the spa fully.

• Listen carefully for hissing sounds or feel for air escaping.

• Use soapy water (mix soap and water) and apply it to suspected areas — bubbles will form where air leaks.

2. Deflate the Spa

• Before repair, fully deflate the spa to avoid stretching or damaging the material during patching.

3. Clean and Dry the Area

• Wipe the area around the hole with a clean cloth.

• Make sure the surface is dry and free of dirt or oils for better adhesion.

4. Apply a Repair Patch

• Use the Bestway repair patch kit or a PVC repair patch designed for inflatables.

• Cut the patch to size, covering the hole plus an extra 1 inch (2.5 cm) around.

• Apply adhesive (if needed) according to the kit’s instructions.

• Press the patch firmly onto the hole.

• Allow the patch to dry fully as per instructions (usually 24 hours).

5. Test the Repair

• Reinflate the spa.

• Check for any air loss by listening or applying soapy water again.

⚠️ Important Tips

• Always use repair kits recommended for PVC or inflatable spas.

• Don’t try to patch a wet or dirty surface — it won’t stick well.

• If the hole is large or the liner severely damaged, consider professional repair or replacement.

The spa indicator light on your Bestway spa control panel usually signals the current status or operation mode of the spa. Here’s what it typically means:

Common Meanings of Spa Indicator Lights:

• Solid Light On:
  The spa is powered on and running normally.

• Flashing Light:
  The spa is in a heating cycle — the heater is actively warming the water.

• Light Off:
  The spa is either powered off or in standby mode.

• Different Colors (if applicable):
  Some models use different colors (green, red, blue) to show modes like heating, filtration, or error status.

What To Do:

• Check your user manual for model-specific light codes and explanations.

• If the indicator light flashes unusually or is accompanied by error codes, refer to the troubleshooting guide.

• If unsure, contact Bestway support with your spa model and the light status.

Unplug the pump, gently tap the side to reset the sensors, and then restart the spa. If the error persists, the flow sensor may need replacement.

The spa cannot detect proper water flow with broken sensors. Please contact Bestway customer support or an authorized technician to replace the flow sensors.

Add water until it reaches the minimum–maximum level markers, then restart the pump to clear the error.

Ensure the water level is between the minimum and maximum markers indicated inside the tub. Refill as needed, then restart the pump to resume normal operation.

Unplug the spa and allow the water to warm above 40ºF before restarting. For best results, set up or refill the spa in an environment above 42ºF and use warm water during filling.

Move the hot tub to a shaded, cooler area and allow the water and equipment to cool before restarting. Avoid prolonged exposure to direct sunlight to prevent overheating.